Return conditions

You have a period of 14 days from receipt of your order to request a return of your item. Returned items must be packaged and shipped from the date the package is received. It is important to note that our returns policy only applies to unused and unworn items, accompanied by their new and original packaging as well as their original labels.

We cannot accept returns or refunds for items that have been used, worn or have tags removed. Please also note that the original shipping costs you paid for your order are non-refundable.

How to make a return:

You have a period of 14 days from receipt of your items to request a return. However, return requests made after this period will not be accepted. It is important to note that Maison Juji reserves the right to refuse any return request deemed unreasonable.
To process your return request, provided for this purpose. We ask that you provide us with your order number and the reason for the return so that we can process your request efficiently. Insert the completed returns form in your package. If you would like an exchange, simply mention it on the form. To download the form CLICK HERE .
Please package items to be returned in their original, unused, unworn, unwashed, and stain-free condition with all original tags attached and folded properly in their original packaging.
Shipping costs for returning items are your responsibility. To return your item, you can go to La Poste or on the Colissimo website. If you are in Belgium, you can use the Bpost service, and if you are in Germany, you can use the DHL service. The applicable shipping costs are those applied by Colissimo. It is important to note that we do not accept returns via Mondial Relay.
No returns or exchanges on products from the SALES category. Earrings cannot be returned or exchanged.
After receiving your return, we will either refund or send a new package, depending on your request. If the replacement item is out of stock, we will refund the value of the item. You will then receive a confirmation email once your refund has been issued.

⚠️ Returns are processed within 7 to 14 days . ⚠️

⚠️⚠️ WE DO NOT ACCEPT RETURNS FROM THE BLACK FRIFAY OFFER ⚠️⚠️

Return address :

Juji House

RECREATIONAL TOBACCO
2 avenue des eglantines 69680 Chassieu

our history

In the world of fashion, there are dreams that transcend time and adversity, and this is how Maison Juji came to life. The name resonates with the affection of her friends, a community that has always encouraged the designer to follow her passions. Behind each seam lies the story of a determined woman, one who dared to pursue her dream of becoming a fashion designer despite the challenges that stood before her.

Initially, this road seemed inaccessible. Family pressure had guided her elsewhere, but her heart beat to the rhythm of elegant fabrics and inspiring store displays. Maison Juji was born from this deep need to fill the void she felt, an aspiration to create something that transcends the daily routine of her life as a mother.

In every piece of Maison Juji, there is a promise - to remind every woman that she can be beautiful, well dressed, and above all, that she deserves to feel like a woman. Little, she whispered her dream, surrounded by clothes, and today, Maison Juji realizes this dream for every woman who aspires to grace and confidence in every stage of her life.

What is Juji House?

In every stitch you can feel the passion for ready-to-wear, the love for sumptuous fabrics that tell stories. His style, although classic, bears a mark of originality, a desire to stand out without succumbing to extravagance.

Maison Juji is a call to all women, a bold statement that being a mother does not mean giving up your femininity. It is an ode to beauty and elegance, even in life's most dynamic moments.